- Home
- Refund Policy
Refund Policy
Effective Date: [19/04/2023]
At GORCH, we strive to provide you with the best online grocery shopping experience. This Refund Policy outlines our guidelines regarding refunds for purchases made through our platform.
1. Eligibility for Refund:
1.1 Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service within 5 - 7 days of receiving the order.
1.2 Incorrect Items:
- In the event of receiving the wrong item, contact us promptly for resolution.
2. Refund Process:
2.1 Contact Customer Service:
- To initiate a refund request, please contact our customer service at [gorchonlineselling@gmail.com].
2.2 Provide Details:
- Clearly state the reason for the refund request and provide relevant details such as order number, product name, and issue description.
2.3 Verification:
- Our customer service team will review your request and may require additional information for verification purposes.
2.4 Refund Decision:
- Upon verification, we will determine if the refund is eligible and notify you of the decision.
3. Refund Options:
3.1 Replacement:
- We may offer a replacement for damaged, defective, or incorrect items, depending on availability.
3.2 Refund:
- If a replacement is not possible or preferred, a refund will be processed to the original payment method.
4. Exclusions:
4.1 Change of Mind:
- We do not offer refunds for items returned due to a change of mind.
4.2 Perishable Goods:
- Due to the nature of perishable goods, refunds for these items will be considered on a case-by-case basis.
5. Timelines:
5.1 Processing Time:
- Refunds will be processed within [2 - 5] days of approval.
5.2 Bank Processing:
- Please note that the time taken for the refund to reflect in your bank account may vary.
*6. Contact Us:*
If you have any questions or concerns about our refund policy, please contact us at [gorchonlineselling@gmail.com].
By making a purchase on GORCH's online grocery platform, you agree to adhere to the terms outlined in this Refund Policy
